Last updated: January 1, 2025
When you visit LumaWear, we collect certain information about your device, your interaction with our store, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We collect device information using cookies, log files, and similar technologies. When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
We use the information we collect to fulfill orders and provide customer service, to communicate with you about products, services, promotions, and events, to improve and optimize our store experience, to detect and prevent fraud and security threats, and to comply with legal obligations. We process your personal information for these purposes based on our legitimate business interests, the performance of a contract with you, compliance with legal obligations, and/or your consent.
We share your personal information with third parties to help us provide our services and fulfill our obligations to you. For example, we share information with shipping carriers to deliver your orders, payment processors to securely handle transactions, and analytics providers to help us understand how our store is used. We do not sell your personal information to third parties for their marketing purposes.
We retain your personal information for as long as necessary to provide you with our services and as described in this Privacy Policy. We also retain and use your information to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements. When we no longer need your personal information, we securely delete or anonymize it.
Depending on your location, you may have certain rights regarding your personal information, including the right to access the personal data we hold about you, the right to request correction of inaccurate data, the right to request deletion of your data, and the right to opt out of marketing communications. To exercise these rights, please contact us at privacy@lumawear.com.
We use cookies and similar tracking technologies to track activity on our store and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our store.
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date. Your continued use of our store after changes are posted constitutes your acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@lumawear.com or write to us at LumaWear, 123 Fashion Avenue, Suite 400, New York, NY 10001, United States.